Terms of Service

1. Agreement to Terms

By accessing or using the website tidbio.com (the "Site"), operated by Excel-Care Services, Inc.(5316 E. Chapman Avenue, Orange, California 92869-4236, United States), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use this website.

2. B2B Supply — Qualified Purchasers Only

By placing an order or submitting an inquiry, you represent and warrant that you are:

• A licensed research institution, university, or academic laboratory;
• A licensed compounding pharmacy operating under applicable state and federal regulations;
• A pharmaceutical company, biotechnology firm, or contract research organization (CRO);
• A licensed clinical laboratory or diagnostic facility;
• A research chemical distributor or life science supplier;
• A licensed healthcare facility using products solely for research and development purposes;
• Any other qualified professional organization authorized to handle research-grade biochemical reagents.

All products must be used in compliance with applicable local, state, federal, and international laws and regulations.

3. Research Use Only — Prohibited Uses

All products sold by TID Biotech are strictly designated as Research Use Only (RUO). The following uses are expressly prohibited:

• Human consumption or administration in any form;
• Veterinary use without proper licensing;
• Use as drugs, dietary supplements, or medical devices;
• Use in clinical diagnostic procedures;
• Resale to individual consumers or unlicensed entities;
• Any use not in compliance with applicable laws and regulations.

4. Product Information and Accuracy

All product specifications, purity data, and certificates of analysis (CoA) provided on this website are based on laboratory testing conducted at the time of manufacture. TID Biotech makes no warranties regarding the fitness of products for any specific research application. Customers are solely responsible for validating product suitability for their intended research use.

5. Orders, Pricing, and Payment

• All prices are quoted in US Dollars (USD) and are subject to change without notice.
• Orders are subject to acceptance and availability confirmation.
• TID Biotech reserves the right to refuse any order at its sole discretion.
• Minimum order quantities and bulk pricing are available upon request.
• Payment terms are established on a per-account basis for qualified B2B customers.

6. Shipping and Delivery

TID Biotech ships to qualified B2B customers within the United States. International shipping may be available subject to applicable export regulations. All shipments comply with applicable hazardous materials and controlled substance regulations. Risk of loss transfers to the buyer upon delivery to the carrier.

7. Returns and Refunds

Due to the nature of biochemical research reagents, all sales are final unless the product is demonstrably defective or does not meet the stated specifications. Claims must be submitted within 7 days of receipt with supporting documentation. Approved returns must be pre-authorized and handled in accordance with applicable regulations.

8. Regulatory Compliance

Customers are solely responsible for ensuring that their purchase, possession, use, and disposal of products complies with all applicable laws and regulations, including but not limited to:

• US Food, Drug, and Cosmetic Act (FD&C Act);
• Drug Enforcement Administration (DEA) regulations;
• State pharmacy and laboratory licensing requirements;
• Occupational Safety and Health Administration (OSHA) standards;
• Environmental Protection Agency (EPA) disposal regulations;
• Any applicable international import/export regulations.

9. Limitation of Liability

To the maximum extent permitted by law, Excel-Care Services, Inc. and TID Biotech shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use our products or services. Our total liability shall not exceed the amount paid for the specific product giving rise to the claim.

10. Intellectual Property

All content on this website, including text, images, logos, and product descriptions, is the property of Excel-Care Services, Inc. or its licensors and is protected by applicable intellectual property laws. Unauthorized reproduction or use is prohibited.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Orange County, California.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Continued use of the website after changes constitutes acceptance of the modified terms.

13. Contact Information